Returns and Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@thedragonmarket If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thedragonmarket


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Typically within 7 business days, be sure to check with your Banking institution or Credit Card company to confirm their policies on funds disbursement and holds.

 

**Covid-19

Due to the current state of the Covid-19 Pandemic, there are certain items that we cannot accept for returns. We apologize for this inconvenience but hope you understand our priority to our customers as well as our staff is number one. Some of these items include: Masks, Neck Gaiters and other face coverings.

If you purchased an item and it is defective or damaged please contact us immediately. IF the item is one we are not accepting returns on, we will require a picture of the item, the damage to it and a copy of your receipt. Refunds will be deemed by The Dragon Graphics personal discretion on such items but only if reported in a timely manner (Within 3 days) of receiving the item and with the proper proof of damage or defectiveness. Please contact us about Refunds or Damaged/Defective products

via our Email refunds@thedragonmarket

or Message us for a refund request @ https://m.me/TheDragonsMarket

We strive for customer satisfaction in all of our products and the products we offer from other vendors, please contact us with any issues so that we may try to fix any problems. Thank you for choosing the Dragon Market.